Privacy Policy

Last Updated: August 13, 2025

Pouch Prime ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pouchprime.us or make a purchase. This site is operated by PROTEKAV, a company based in the United States.

1. Information We Collect

Personal Information: When you place an order, contact us, or subscribe to updates, we may collect your name, email address, phone number, billing/shipping address, and payment details.
Non-Personal Information: We automatically collect data like IP address, browser type, device information, and browsing behavior via cookies and similar technologies.
Usage Data: Pages visited, time spent on site, and referral sources to improve our services.

2. How We Use Your Information

To process orders, provide customer support, and communicate about products (e.g., PCDP pouches for HB 1481 compliance).
To send marketing emails (with opt-out options).
To analyze site usage and enhance user experience.
To comply with legal obligations, such as TEA-related inquiries for Texas schools.

3. Sharing Your Information

We share data with third-party service providers (e.g., payment processors like Stripe, shipping partners) for order fulfillment.
We do not sell your information to third parties.
Disclosure may occur if required by law or to protect our rights.

4. Data Security

We use industry-standard encryption (e.g., SSL) and firewalls to protect your data.
However, no method is 100% secure; you transmit information at your own risk.

5. Your Rights

Access, update, or delete your data by contacting orders@pouchprime.us.
Opt-out of marketing via unsubscribe links or email requests.
For Texas residents, we comply with applicable state privacy laws.

6. Children's Privacy

Our site is not intended for children under 13. We do not knowingly collect data from minors.

7. Changes to This Policy

We may update this policy; changes will be posted here with the updated date.

8. Contact Us

For questions, email orders@pouchprime.us or call 1-346-298-1717. For PROTEKAV-related inquiries, call 210-859-1441.